Question 1

What if the passenger details on the ticket are wrong?

Accepted Answer

Passenger details on a ticket cannot be edited — check them carefully before paying. If you find an error, request a refund and rebook. Before requesting a refund, review the voluntary refund terms of your ticket. With errors or typos on the ticket, the carrier may refuse boarding, so successful boarding cannot be guaranteed.

Question 2

How do I request a ticket refund?

Accepted Answer

You can request a refund in two ways: Option 1 — via your Personal Account: open the section, select the ticket, click “Return ticket”, give a reason and confirm. Option 2 — if you cannot log in to your Personal Account, use the link in the ticket email sent to you and request the refund there.

Question 3

How do I find the refund terms and timelines?

Accepted Answer

The refund amount depends on the carrier’s terms and the time left before departure. Refund terms are public before booking: shown on the site and duplicated at the bottom of the ticket. We process requests within 1–10 days; you can track the status in your Personal Account.

Question 4

Can I change the trip date or time after payment?

Accepted Answer

No, you cannot change the date, time or seats after payment. In most cases you can request a refund before departure and buy new tickets for another time or date. Before refunding, check the carrier’s terms shown on your ticket.

Question 5

What should I do if I missed the bus?

Accepted Answer

If you missed the trip, check the refund terms on your ticket. Some carriers allow returning the ticket after departure and refund part of its cost. If available, request a refund following the “How to request a refund” guide.

Question 6

What if my trip is cancelled or the bus didn’t arrive?

Accepted Answer

If the carrier cancels the trip, you will receive an SMS in advance to the phone number from your order. Enter a correct phone number so we can warn you about changes and confirm payment. If the bus is not there, contact the carrier via the details on your ticket: the platform may have changed or the bus may not be ready yet. We remind you that in case of any issues with your trip, you can always contact support by submitting a request in your personal account under the 'My Tickets' section. Our specialists will process your request.

Question 7

What should I do if I have problems during the trip?

Accepted Answer

Let us know via your Personal Account in the “My tickets” section. Submit a request with the reason “Other” and describe the problem in detail — our team will handle it and relay the carrier’s solution.

Bus ticket refunds: questions and answers

Ticket refund